citizenM Opens Boston Hotel

citizenM Boston North Station / Gensler

 Editor’s Note: High Profile was included in an impressive guided tour of the new citizenM Hotel in Boston recently. Here is a report based on that visit:

Boston – CtizenM, a new 272-room hotel in Boston’s North End, is located close to the city’s major points of interest including Faneuil Hall Marketplace, Boston Common, and the harbour. The hotel is connected to TD Garden, New England’s largest multipurpose arena for sports, concerts and conventions.

The hotel was built in collaboration with long-time partner design firm concrete Amsterdam, and Gensler as the executive architect firm. It is a high-tech hotel, where modern travelers can sleep and work while enjoying contemporary art, designer furniture, and 24/7 food and drinks.

Guests enter on the ground floor and go straight up to the 4th floor where they will find the self-check in kiosks and living room.

New York Bowery bedroom / citizenM 

Spanning the full width of the hotel, the living room is filled with a collection of art, books, and designer furniture by the likes of Verner Panton, Hella Jongerius and Jasper Morrison from Swiss manufacturer Vitra, creating a perfect environment for relaxing or working. 

Guests can take a piece of citizenM style home with them by shopping at a one-of-a-kind retail shop with a curated selection of quirky and useful items.

London Shoreditch living room / citizenM


In the heart of the living room, canteenM offers food from all time zones with 24/7 hot and cold meals, buffet breakfast, and craft cocktails. Nearby, glass doors lead out onto an enormous outdoor terrace with ping-pong tables, a swinging bench, and designer furniture. 

The six societyM rooms are located on the fourth floor on the far end of the living room.  Colorfully furnished, equipped with flat screen TVs, and stocked with unlimited refreshments (plus catering on request), this is a  place to hold a meeting, presentation, interview, class and other activities.

There is only one type of bedroom at citizenM, everything that matters is luxurious: the huge XL king-size bed, ultra-comfortable linen, powerful rain shower, full-size AM and PM shower gels, and superfast free Wi-Fi. Each room’s ambiance is controlled by a MoodPad – an iPad that adjusts everything from the temperature to the TV.

 New York Bowery living room / citizenM

The hotel’s “ambassadors” are available to assist with everything from checking-in to mixing a cocktail. Always ready with a smile, advice or local travel tips, citizenM ambassadors make the affordable luxury experience complete by adding a warm human touch to every citizenM stay.

With a vision rooted in the idea of “affordable luxury for the people,” citizenM offers guests all they would expect from a high-end hotel, but without sky-high prices. Since 2008, a steady roll-out across Europe has put the hotel firmly in the minds of business and leisure travelers. Recent bold ventures into the North American and Asian markets have brought the citizenM experience to the world’s most exciting cities, from New York to Taipei, Shanghai, and Kuala Lumpur.

By 2020, citizenM will have nine operational hotels in North America, in major urban centers like Boston, Seattle, Washington D.C., San Francisco, Los Angeles, and Miami.

CitizenM Boston North Station follows the success of the U.S. flagship, citizenM New York Bowery, which opened in the fall of 2018 and marked the beginning of a major roll out across the United States. With the opening of Amstel Amsterdam last week, citizenM now has 17 operational hotels in the world’s major business and leisure destinations, including London, Paris and Amsterdam. .

“As a long-term owner, operator, and brand, our market strategy has always taken a ‘follow your guest’ approach. Boston has always been a strong, well-connected cultural hub with diverse people, businesses, and institutions – the qualities we seek when we establish a presence. The Hub on Causeway and the redevelopment of TD Garden is one of the most important transit- and entertainment-anchored projects in the country, and we jumped at the opportunity to be a part of it. We’re excited to become a part of the city’s fabric, and look forward to making our small contribution to Boston’s future,” said Ernest Lee, managing director, development & investments, North America, citizenM.