Three Core Ways Digitization Helps Healthcare Facilities Adapt to the New Normal

| May 26, 2020

Submitted by Schneider Electric North America

by Warren Rosebraugh

The coronavirus pandemic is fundamentally changing how we all live, work, and play. Every major realm of life, from socializing to education to work, is going digital, in some cases indefinitely. In healthcare, digitization’s impact will extend far beyond telehealth and electronic medical records.

Healthcare infrastructure – power distribution, IT backbones, and HVAC systems – is also a key candidate for digital transformation. Before the pandemic, there was already a growing industry shift toward holistically managing these disparate systems under a single IoT-enabled umbrella. Now, industry adoption of this centralized “system of systems” will likely accelerate, due to three of core benefits:

Benefit #1: Proactive Maintenance for Better Business Continuity

Even during business as usual, unexpected maintenance issues can keep hospital managers stuck putting out fires instead of preventing them. When you’re facing a surge in patients, the last thing you want is downtime, especially when it’s caused by routine issues.

The best way to avoid this situation is to gain the ability to anticipate the future. Software analytics, paired with our engineers, crunch building management system (BMS) data to notify you of issues like leaky valves or failing compressors before they cause downtime. With newfound visibility and control over your facility’s infrastructure, your team can focus on high-value work and strengthen business continuity.

Another key to proactive maintenance is remote monitoring. Your staff can monitor from home, paying virtual “doctor’s visits” to check on the health of your infrastructure. It’s like telehealth, but for your facility’s infrastructure.

Benefit #2: Boost Patient Satisfaction with More Control

Another key benefit of digitization is that it enhances patient satisfaction. With digital BMSs, you can give patients control over room temperature, lighting, and nurse calls. They can adjust their settings from a tablet or phone, without needing to rely on your staff. That frees up providers to focus on care while empowering your patients to feel more at home.

Benefit #3: Find Previously Invisible Operational Inefficiencies

Many hospitals are now striving to reduce costs in the wake of the pandemic. Energy use is a sensible target. According to the Energy Star program, a non-profit hospital saving $1 on energy costs is equivalent to $20 of new revenue – i.e., saving energy has a multiplier effect.

Digitization is a key efficiency enabler. By monitoring your facility’s systems down to the device level, and running that data through cloud analytics, you’ll spot previously invisible inefficiencies like IT hotspots or expiring batteries. These software tools generate recommendations ranked by how much you’ll save, so you and your team can decide where to spend your time.

How to Digitize your Healthcare Facility

The tool that makes all this interconnectivity possible is the EcoStruxure™ for Healthcare architecture. EcoStruxure is the open-source, IoT-enabled glue that binds your facility’s many systems (including third-party devices) under one integrated dashboard. From that single pane of glass, you can drive business continuity, enhance patient comfort, and reduce operational inefficiency.

To see how the Pavilion at Penn Medicine uses EcoStruxure for Healthcare to achieve these outcomes, visit

Warren Rosebraugh

Warren Rosebraugh is the director of solution architects for Schneider Electric Buildings North America, specializing in the healthcare market. 

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Category: All, contributor, COVID-19, Healthcare

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