Multi Residential

The Victor is Redefining the Standard for Customer Service in Boston

Boston– The Victor, located at 110 Beverly Street atop North Station in Boston’s Bullfinch Triangle District, is Simpson Property Group®’s newest apartment community in Boston offering residents services that surpass any of the leading luxury buildings in the area.

 

Beginning with the Building Link system, which updates community members about upcoming events and allows them to receive package notifications via email and text message, The Victor strives to make life easier for its residents.  These notifications also appear in the building’s central mail room on a television screen that lists packages that have come in and assigns them to the appropriate apartment number so that residents are always in-the-know.  Residents can also access a touch screen mounted in the lobby which has access to an interactive map listing local events and happenings around the neighborhood.

 

Provided by Tillinger’s Concierge, residents of The Victor can expect the service of a five-star hotel from the 24 hour front desk concierge.  The Concierge Desk is furnished with many essential daily conveniences and the specialized staff stand ready to assist residents with virtually any need.  Residents also receive exclusive access to Tillinger’s VIP Services, delivering a world of privileges and service from the comfort of their apartment home at The Victor.  These include complimentary assistance in reserving theater and sporting event tickets (even if they are sold out), grocery delivery, obtaining restaurant reservations, arranging for personal errand services, organizing a night on the town, planning a private party, booking flights and accommodations, catering meals, coordinating transportation, finding the perfect gift, and more.

 

Additionally, The Victor offers a unique and complementary gift wrapping station that residents can utilize at their convenience to wrap presents and holiday gifts. The Victor’s staff updates the wrapping paper each season to keep the designs fresh and interesting.

 

“Those who choose to call The Victor home aren’t just residents, they are part of our community,” said Gabrielle Strahl, Community Manager at The Victor.  “We try to go above and beyond our residents’ expectations to make life just a little bit easier and more comfortable.”

 

Customer service is a priority at all of Simpson Property Group’s communities.  The company was awarded the coveted 2013 “A List” Award for Excellence in Customer Service.  Simpson Property Group, with 55 communities nationwide, is the only firm in its class to be recognized for 11 consecutive years in the history of the survey. In order to be considered for the award each year, firms are assessed for their level of customer service through a survey distributed to current apartment home residents. The results are tabulated and benchmarked by CEL & Associates, Inc. (CEL), an independent consulting firm, against other real estate companies to determine the ranking.

 

“Making our communities as comfortable as possible for residents is our highest priority,” said Amanda Pressley, Regional Vice President, Simpson Property Group. “Receiving this recognition for 11 consecutive years has proven that our customer service exceeds expectations, and we’re excited that The Victor is showing how seriously we value the service we provide in Boston.”

 

Other amenities residents enjoy at The Victor include an 1,800 square-foot state-of-the-art strength and cardio club, an indoor sports court, board room, business center, private parking garage, and “The Living Room,” a fifth floor lounge which includes a live edge wood dining table and access to a beautiful 5,300 square-foot outdoor terrace.