The Premier Award for Client Satisfaction honors “architecture, engineering, and construction firms that rise to the top when it comes to client communication, project delivery performance, and cost-effective solutions,” notes PSMJ Resources, Inc. the practice management consulting firm that developed the award program, now in its seventh year. Using a proprietary online client feedback tool, PSMJ Resources selects Premier Award winners based on quality of feedback and quantity of replies, with award-winning firms’ scores centering in the range of “exceeded expectations.” Firms were ranked for ability to maintain consistent feedback and avoid even a single low score from a client.
“This award proves that these firms are among the best in the industry at keeping their clients happy,” said Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “The results these winning firms received clearly indicate a passion for client care and a commitment to excellent service delivery.”
With a Net Promoter Score (NPS) rivalling that of Apple, Nordstrom, Amazon, and USAA, Hoffmann Architects exceeded the market sector benchmark for “promoters” – those who would recommend the company to a friend or colleague – by several percentage points.
“Hoffmann Architects has performed exceptionally well,” said one client. “They have proven themselves as experts in the field of exterior envelope design and have done a great job in full architectural services on our renovation projects.” “One of the elements that has impressed me the most is the level of detail,” said another. “I have felt well supported throughout this current project.” Others noted the “high quality technical support” from the “very responsive and professional team” at Hoffmann Architects, where “the work has always been of a good quality compared to others in their profession” and “attention to detail is unrivaled.”
Client comments focused not only on the “professional, prompt, responsive, and highly skilled work” of the firm’s “extremely thorough and competent” design professionals, but also Hoffmann Architects’ ability to “seamlessly merge with other professional firms, such as lawyers, contractors, the owner, and our other consultants, to create one integrated team.”